Koopman chooses Delta Refund Solutions

Koopman Logistics Group B.V. is a leading logistics service provider that operates a large fleet of vehicles in international road transport on a daily basis. Within an organisation of this scale, countless processes run simultaneously. From transport planning and fleet management to staff scheduling and financial administration: everything must align seamlessly to keep the organisation running efficiently.

That is precisely why oversight plays a central role in the day-to-day operations. Processes must not only be well organised, but also transparent and predictable. Staff need access to up-to-date information at all times, so that decisions can be made quickly and no unnecessary time is lost searching for information.

Koopman applied the same philosophy when looking for an intermediary to handle foreign VAT and excise duty refunds. Although this work represents just one part of the overall business operations, it has a direct impact on liquidity and administrative efficiency. The organisation was therefore not simply looking for a party that could process refunds correctly, but above all a partner that could offer structure, insight and clear communication.

"From the very first contact, communication was pleasant and straightforward," says Arjan van der Klei. "Questions were answered quickly and we always knew where we stood."

That initial contact immediately inspired confidence. A previous working relationship with Ruud also played an important role. "We had already worked together in the past, which made it feel natural to team up again."

After making the switch, it quickly became clear that the approach met Koopman's expectations. Through the client portal, all active files are centrally visible and the progress of applications is easy to follow. This means staff no longer need to consult various documents or emails to find out the current status of a file. All relevant information is available in one place, which brings clarity and peace of mind to the administration.

The transition from the previous intermediary also went smoothly. Active files were carefully taken over, and an older file was even reopened and picked up again. This allowed Koopman to remain fully focused on daily operations, while the handling of foreign VAT and excise duty refunds continued without interruption.

In addition to oversight and communication, transparency in costs also played an important role. By working with a fixed monthly fee, the organisation always knows exactly what to expect. That prevents surprises after the fact and makes the service straightforward and predictable.

Looking back, Arjan van der Klei is satisfied with the partnership. "They work neatly, well and quickly, at a good rate."